Refund & Return Policy

At Khaarido, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return, replacement, or refund in accordance with the terms below.

1. Return Eligibility

A return or replacement request may be accepted if:

You received a damaged product.
You received a defective product.
You received a product different from the one ordered.
The product is missing essential parts or accessories.
The product does not match the product description in a material way.

Return requests must generally be submitted within 7 days of delivery.

The product may need to be unused, in its original condition, and accompanied by its original packaging, accessories, tags, and other items received with the order.

Certain products may be non-returnable due to hygiene, safety, personal-use, or other applicable restrictions.

2. Products Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

Order number
Clear photographs of the product
Photographs of the packaging
A short description of the issue
Video evidence, where reasonably requested

This information may be required to verify the condition of the shipment and process the request.

3. Wrong or Defective Product

If you receive the wrong product or a product that is defective, please contact our support team within 7 days of delivery.

After verification, we may offer:

A replacement at no additional product cost;
A refund; or
Another appropriate resolution, depending on the circumstances.

4. Change of Mind

Returns based solely on a change of mind may not be accepted unless the product is specifically marked as eligible for return on the relevant product page.

Products that have been used, damaged, altered, washed, assembled improperly, or otherwise handled in a manner that affects their resale condition may not be eligible for return.

5. Non-Returnable Products

Some products may not be eligible for return because of their nature, including certain:

Personal-use products
Hygiene-related products
Beauty or grooming products
Products that have been opened or used
Products specifically marked as non-returnable
Products that cannot reasonably be resold for health or safety reasons

The applicable product page may contain additional return restrictions.

6. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or otherwise qualifies under our return policy, Khaarido may provide an appropriate return-shipping solution or reimburse reasonable return shipping costs where applicable.

For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated.

7. Refund Process

Once an eligible return or refund request has been reviewed and approved, the refund will be initiated through the applicable payment method.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

Refunds may be subject to verification of the returned product where a return is required.

8. Refund Amount

If a refund is approved, the amount refunded will generally correspond to the amount paid for the eligible product.

Where applicable, shipping charges, discounts, promotional benefits, COD charges, payment processing fees, or other charges may be treated separately depending on the circumstances and applicable law.

Nothing in this policy limits any refund or consumer right that is required under applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed because orders may be processed, packed, shipped, or fulfilled shortly after purchase.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are expected to accept and pay for the order upon delivery.

Repeated refusal of COD shipments, providing incorrect contact details, or placing fraudulent or intentionally non-genuine orders may result in restrictions on future COD purchases.

Where permitted by applicable law, Khaarido may restrict or disable COD availability for customers associated with repeated refused or fraudulent orders.

11. Refunds for Undelivered Orders

If an order cannot be delivered because of circumstances such as an incorrect or incomplete address, repeated failed delivery attempts, or customer unavailability, the order may be returned to the sender/fulfilment partner.

Any refund in such circumstances will be handled according to the applicable order and shipping circumstances and applicable law.

12. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with:

Order Number:
Customer Name:
Registered Mobile/Email:
Reason for Request:
Photos/Videos: Where applicable

Send your request to:

Email: support@khaarido.com

Our support team may request additional information to verify the request.

13. Inspection and Approval

All return and refund requests are subject to verification.

Khaarido reserves the right to reject a request where:

The request is outside the applicable return period;
The product has been used or damaged by the customer;
The product has been altered or modified;
Required information or evidence is not provided;
The issue is caused by improper use;
The product does not meet the applicable return conditions; or
The request is fraudulent or abusive.

Any decision will remain subject to applicable consumer protection laws.

14. Exchanges

Where available, eligible products may be exchanged for the same or another product, subject to stock availability and applicable price differences.

If the requested replacement product is unavailable, Khaarido may provide another appropriate resolution, including a refund where applicable.

15. Policy Changes

Khaarido reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

16. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact:

Khaarido

Website: https://khaarido.com/